Frequently Asked Questions
Lake County COVID-19 Immunization

Scheduling System

How can I schedule an appointment?
You may preregister for a COVID-19 vaccine appointment by visiting the Sharecare website at or by calling 866-201-6909 (or 833-476-1031 for TTY users). Appointments are based on vaccine availability. You do not have an appointment until you receive a call, email, or text confirmation.

Is there a helpline to call if I have questions about my appointment?
Yes. A helpline is available for those who have questions at 833-540-2052.

How do I know if I successfully scheduled an appointment via phone?
Once an individual calls the Sharecare hotline and provides their contact information and date of birth, they are placed in a queue for callbacks. An individual will not directly speak with an operator until they receive a callback. Once a callback is received, they will work with the operator to find an open appointment that works best with their schedule. Every eligible individual will receive a callback when appointments become available.

I missed the call to schedule my appointment, how do I call them back?
Operators will make multiple attempts to reach an individual. All operators will leave a voicemail indicating that they are calling to assist in scheduling an appointment. Please wait for the follow-up call.

How do I know if I successfully scheduled an appointment via the website?
You may check the status of your preregistration by visiting The status feature does not give your place in line.

How do I cancel or change my appointment?
If you need to cancel or change your appointment, please call 866-201-6909 (or 833-476-1031 for TTY users) and wait for an operator to call you back. They will assist in changing your appointment.

Can I schedule more than one person at a time?
No. Each person that needs to schedule an appointment should call the appointment line or visit the appointment website separately. This ensures every individual will be contacted and scheduled for an appointment.

What happens if I was able to call Sharecare twice with contact information for my spouse and myself, but only one of us received an appointment?
Persons will receive a call back for each individual appointment. You will have to try to call again to secure an additional appointment for your loved one.

Second Dose

How do I schedule an appointment for the second immunization?
The state is scheduling second dose appointments. Individuals who received their first dose at a state-supported immunization site will receive a call directly to schedule their second dose appointment. If the operator cannot reach the individual, multiple attempts will be made.

How do I prove I received my first immunization?
Individuals need to bring their CDC vaccination card, a form of identification and proof of residency to their second dose appointment.

What do I do if I lost my CDC vaccine card?
It is critical that individuals bring their CDC vaccine card to their second appointment. However, if you have lost this card, individuals on site can access your information. It is important to note, this will delay the process of receiving your second dose and may increase wait time at the site.

What happens if I do not receive a call to schedule a second immunization?
If you do not receive a call from Sharecare to schedule your second appointment, bring your CDC card and ID to the Lake Square Mall immunization site on or after your scheduled due date to receive the second dose. You may experience a longer wait time as you do not have a scheduled appointment.

Why can’t I make my second dose appointment on site?
The state is working toward a process that will allow individuals to schedule their booster shot appointment on site after receiving their first dose. 

Can I get my second dose at a different location?
We ask that individuals receive their second dose at the same location. Not only does this ensure you receive the correct immunization, but it assists the state in planning for allocations, staffing needs, appointments, etc.


Who is eligible to receive an appointment?
Eligibility for immunization is determined by the State of Florida. Immunizations are administered in accordance with Florida Governor Ron DeSantis’ Executive Order Number 21-79. Currently, those 40 and older, healthcare workers with direct patient contact and long-term care facility residents and staff can receive the Pfizer immunization. In addition, individuals who are deemed by a physician to be extremely vulnerable to COVID-19 may receive the vaccine as long as they can present a completed form prescribed by the Florida Department of Health.

Is Florida residency required to schedule an appointment for a COVID-19 immunization?
Immunizations are administered in accordance with the State Surgeon General’s Public Health Advisory, which requires every vaccine provider in Florida to ensure every recipient is either a resident of Florida or is a frontline healthcare worker providing services in Florida.

How do I prove Florida residency?
Valid Florida Driver License or Florida Identification Card
Two of the following items:

  • A deed, mortgage, monthly mortgage statement, mortgage payment booklet or residential rental or lease agreement. (Copies of deeds can be found on the County Property Appraiser website)
  • A utility hookup or work order that is not more than 2 months old.
  • A utility bill that is not more than 2 months old.
  • Mail from a bank or other financial institution, including checking, savings, or investment account statements, that is not more than 2 months old.
  • Mail from a government agency that is not more than 2 months old.  (Mail from a government agency can include tax bills showing a Florida address.  Tax bills can be found on the County Property Appraiser website).

I’m a part-time resident, am I eligible to receive the vaccine?
As per a public health advisory issued by Surgeon General Scott Rivkees, part-time residents are eligible to receive a vaccine in Florida. A part-time resident is any person who temporarily resides in this state for a period of at least 31 consecutive days in each calendar year, maintains a temporary residence in this state, returns to the state or jurisdiction of his or her residence at least one time during each calendar year, and is registered to vote or pays income tax in another state or jurisdiction.

I do not meet the current eligibility criteria to receive the vaccine. Can I be notified when the State broadens the criteria?
Persons who do not meet current criteria can visit to sign up for updates. You can check the status of your preregistration by visiting

Immunization Sites

Which vaccine is being administered?
The state supported site will be administering the Pfizer-BioNTech COVID-19 Vaccine.

Where is the immunization site?
The state supported immunization site is located at the old Sears in the Lake Square Mall. The site is located at 10401 US-441, Leesburg, FL.

How early do I have to show up for my appointment?
Please try to arrive as close as possible to your scheduled appointment time.

What do I need to bring to my vaccine appointment?
What do I need to bring to my vaccine appointment? Individuals are asked to bring a form of identification and proof of residency to vaccine appointments. Health care workers are asked to bring proof of employment (i.e., badge) and individuals 40 and older are asked to bring proof of birth date.

Is there an observation period after I receive the vaccine?
Yes. Everyone who receives an immunization will be directed to an observation area to be monitored for approximately 15 minutes for side effects.

I have mobility issues, will there be accommodations at the vaccine site?
All state supported vaccine sites can make accommodations for individuals on site. If an accommodation needs to be made, alert staff on the site when you arrive.

Are drive-ups/walk-ins accepted?
No. Appointments will be required to receive an immunization. Individuals who visit the site without an appointment will be turned away and redirected to preregister for a COVID-19 vaccine appointment by visiting the Sharecare website at or by calling 866-201-6909 (or 833-476-1031 for TTY users).

Immunization in Lake County

Is the vaccine free?
Yes. The vaccine is administered at no cost to the individual.

Will there be additional immunization sites in the future?
Additional sites are expected to be added. Text COVIDUPDATE to 888777 to be notified.

How can I help support immunization in Lake County?
Medical and non-medical volunteer opportunities are available. Volunteers will receive a vaccination and do not need to meet the age criteria. Non-medical volunteers can email [email protected] or call 352-343-9420.

Do I still have to socially distance and wear a face covering after receiving the vaccine?
Yes. It is important for everyone to continue using CDC guidelines to help stop the spread of the virus.

How can homebound seniors be immunized?
Please send an email to DOH-Lake at [email protected].

Are scam calls being placed to collect sensitive information?
There have been reports of fraudulent callers attempting to collect sensitive data. While this is being investigated, please note that Sharecare will not require your social security number or payment information to schedule an immunization appointment.